Invoicing

1. How often will I receive an invoice?
2. How can I identify each warrant on my invoice?
3. What should I do if I do not recognise a warrant listed on my invoice?
4. What should I do if I do not agree with the ticket price charged against a warrant?
5. What are the payment terms of the warrant accounts?

1. How often will I receive an invoice?

Rail Warrant Account invoices are issued to customers every four weeks. Season Ticket Rail Warrant Account invoices are issued weekly.

2. How can I identify each warrant on my invoice?

Each warrant can be identified by its own individual warrant number. You will see this number printed on each carbonised copy of warrants issued and this can then be matched to the warrant numbers listed on your invoice.

3. What should I do if I do not recognise a warrant listed on my invoice?

If you do not recognise a warrant number listed on any of your invoices then please contact the Warrant Service on 0330 678 0352 (Option 1) or email rdgsettlement@worldline.com

You will need to quote your account number and the warrant number in question and so please have these details ready when contacting the Warrant Service.

4. What should I do if I do not agree with the ticket price charged against a warrant?

If you think an incorrect fare has been charged to your account in exchange for a warrant then you will need to contact the Warrant Service on 0330 678 0352 (Option 1) or email rdgsettlement@worldline.com

The Warrant Service will be able to resolve most of these issues but will sometimes need you to refer to the relevant train company for further information.

5. What are the payment terms of the warrant accounts?

Payment is due within 21 days of the invoice date for Rail Warrant Accounts and14 days for Season Ticket Rail Warrant Accounts.