How to complete an ordinary Rail Warrant

Before issuing a warrant to the traveller you will need to fully complete all of the information required in order for the ticket clerk to issue the correct ticket.

Once completed, rail warrants cannot be altered in any way. If any errors are made then simply destroy the warrant and issue a new one.

Tickets can only be issued in accordance with the instructions on the warrant. Ticket types should not be detailed on the warrant. The most appropriate ticket will be issued to meet the traveller’s needs.

If more than one person is to be included on the warrant then you must ensure identical journeys are being made.

Each warrant will require the following information to be completed -

(1) 'Please supply'

Please complete the (first) traveller's name.

(2) ‘With Class of Travel First/Standard'

Please delete the class of travel as necessary.

(3) 'Dates of Travel'

Please complete the outward journey date.

(4) 'Dates of Travel'

Please complete the return journey date.

(5) 'Type of Ticket'

Please state either ‘single’ or ‘return’ only. Do not state ticket type as if this ticket type is not available when the warrant is presented then another type of ticket cannot be issued as a rail warrant cannot be amended in any way.

(6) 'No. of Adults'

Please complete the number of adults travelling (in words).

(7) 'Children'

Please complete the number of children travelling (in words).

(8) 'Route between'

Please complete the station of origin.

(9) 'and'

Please complete the destination station.

(10) 'via'

Please complete the desired route (only complete if known).

(11) 'Warrant expires after'

Please complete date warrant is to expire. The warrant cannot be exchanged for a ticket/service after this date.

(12) 'Authorised Signature'

The person responsible for your account should then sign here. It is the account holder’s responsibility to decide upon who can sign warrants issued on the account.

There are no restrictions on the number of authorised signatories for an account, however Rail Delivery Group do not keep any records of who is authorised to sign. The authorised signature on the warrant will not be checked when presented at the station and therefore any warrant exchanged for a ticket will be applied to the account regardless of the signature present.

(13) ‘OTHER SERVICES’

The ‘Other Services’ section is to be completed for the purchase of a car park ticket or an on-board meal. In such circumstances a separate warrant must be completed to any rail ticket being purchased by a warrant.

Please note that car park facilities and on-board meals may not be available at some stations/journeys and you will need to check this with the relevant Train Operating Company before issuing the warrant.

If you have any queries regarding completing a Rail Warrant then please contact the Warrant Account Manager at lee.grainger@raildeliverygroup.com